Terms of Service

All services come with a 7-day warranty. If an issue from a service call recurs—reverts, fails, or doesn’t “take”—we’ll revisit at no charge. Your warranty includes one free remote session and one free onsite visit. (For instance: if your computer has slowed again after our fix, we’ll resolve it at no charge. Note: sometimes hidden issues may appear later.) After your warranty period, continued repairs are available at 50% off labor, excluding parts.

New parts: Covered by the manufacturer’s warranty (typically one year or more—check with us for specifics).
Used or refurbished parts: Covered by a 30-day in-house guarantee. If a part fails within that period, we’ll replace it at equal or lesser value. These sales are final—no returns, no refunds.

Hardware: 1-year limited warranty on components (excluding case). Manufacturers’ longer warranties transfer to you. Any physical damage or poor maintenance (e.g., dust accumulation, poor airflow, overheating) voids the warranty.
Labor: 2-year limited warranty ensures protection against manufacturing defects (e.g., startup failure, faulty software installation). This excludes out-of-warranty parts or damage from negligence/catastrophic events. Software glitches and installation issues are covered for 90 days. Virus removal is an additional cost.

30-day guarantee against manufacturer defects. Labor for any issue within 30 days is free. Operating system and software are not covered. Parts and labor are included during this period. All sales are final—no returns or refunds.

Pricing: Varies by location and subject to change. Parts are billed at current retail market rates. For up-to-date quotes, use our contact form or call (928) 224‑8505.
Cancellations / Appointment Changes: A $50 fee applies.
Credit Card Fees:
Orders up to $100: $4.50 processing fee.
Orders over $100: 4.25% processing fee.

Minimum Billing: One-hour minimum applies to all service calls. Technicians don’t carry change—exact amounts are required.
If we are traveling to you for flat rate services, mileage charges apply. The current federal mileage rate is $.70 per mile.
Returned Checks: Subject to a $60 fee, plus the original amount and 15% recovery charge. You have 30 days to settle the total, or legal action may follow.
Unclaimed Property: Items unclaimed within 30 days incur a 15% monthly storage fee. After 90 days, property becomes Logicom’s and may be sold to offset costs. If there was a verbal or written agreement of the sale of the item(s) and no percentage discussed, property becomes Logicom's immediately.
Sales of property for a client: Logicom takes 20% of all sales on behalf of the client. The remainder of the funds goes to client

Payment is due at service unless alternate arrangements are approved by the owner.
You have a 30-day grace period to pay. After that, a 15% monthly late fee applies.
After 3 months, the late fee increases to 30%, and 6 months brings a 45% monthly charge, with the possibility of legal action. All involved parties are liable for court costs. Legal proceedings may begin after 60–90 days of nonpayment.